The depicted process involves users initiating conversations with the chatbot through messages, which are skillfully categorized to guide the bot's navigation toward optimal response routes. This method optimizes user engagement by delivering precise and contextually appropriate interactions for a seamless interaction journey.

Streamline Conversation Summaries and Agent Performance Evaluation: Facilitate the condensation of lengthy conversations and the assignment of scores to agents. Harness this capability to establish comprehensive key performance indicators (KPIs) for your agent team.

Picture an agent receiving a query. Without the need for contemplation, they highlight the sentence 'Please provide further details.' With a simple tap on the Smart Reply button, the sentence elegantly transforms into 'Could you kindly share additional information?' – a seamless enhancement.

Imagine seamlessly integrating the Dodo Whisper widget after uploading your FAQ. When customers inquire, Whisper not only responds automatically but also validates the logical coherence of each question. This ensures accurate and relevant interactions, enhancing customer engagement and support quality.