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insights with analytics.

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Unlock valuable insights to optimize and foster the growth of your business

Satisfaction score

Streamline the process of gathering feedback from customers by automating it.

Rush hours

Know the peak activity times of your customers and prepare in advance to meet their needs.

Queue management

Track, prepare and respond to customers by analyzing real time data in your dashboard.

Monitor live activity

Enhance your productivity in responding to live chat support requests by effortlessly filtering and organizing them for easy access and prioritization.

ART - Average Response Time

Enhance your productivity in responding to live chat support requests by effortlessly filtering and organizing them for easy access and prioritization.

Performance evaluations
based on customer feedback.

Conduct performance evaluations based on valuable customer feedback, allowing you to gain valuable insights into your team members' effectiveness in meeting customer needs and delivering exceptional service.

Boost your team's customer service
performance with agent performance add-on.

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Follow real-time reporting

See how much you spent for broadcast

Efficiently track spending by channel, delivery country, and performance, enabling you to easily analyze and monitor your expenses across different messaging channels.

Manage your sales processes from start to finish.

Learn more about our other innovative, yet simple to understand features.

Channels

Unlock efficiency with our all-inclusive solution.

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Builder

Build your own communication short-cuts.

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Live chat

Start conversations automatically
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Frequently asked questions

Certainly! Here are some frequently asked questions (FAQs) that you can include on your platform's FAQ page regarding the dashboard and reporting features in general:

Can I export the reports from the dashboard?

No.

How often is the data on the dashboard updated?

The data on the dashboard is typically updated in real-time. This ensures that you have access to the most up-to-date information and can make informed decisions based on current data.

Are all reporting features on the dashboard free of charge?

The majority of our reporting features on the dashboard are available for free. This includes lead, conversation, customer, and broadcast reports. However, the agent performance reporting feature requires a subscription fee of $20 to access.

What types of reporting are available on the dashboard?

Our dashboard offers lead, conversation, customer, broadcast, and agent performance reports. These reports provide valuable insights into different aspects of your chatbot's performance, customer behavior, and agent efficiency.

What is the dashboard on your chatbot platform?

The dashboard on our chatbot platform is a centralized hub where you can access various reports and metrics related to your chatbot's performance, customer interactions, and agent activities. It provides a visual representation of data to help you monitor and analyze key metrics.

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Chatdodo Inc,
9450 Southwest Gemini Drive
Beaverton, OR 97008 USA

start@chatdodo.com

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