By enabling the Support Center permission for a specific user, you grant them access to view the customers page. Once the permission is enabled, the user will be able to see and interact with the customers' information.

Chatdodo strictly adheres to data protection regulations such as GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other relevant data protection laws. We have implemented robust measures to ensure compliance with these regulations, safeguarding customer data privacy and protection.

When a new user sends a message to the chatbot, they are automatically categorized as a customer. If you refresh the page, you will be able to see the newly added customer in the customer list. This ensures that you have real-time visibility of all incoming users who have engaged with the chatbot.

You have access to a range of customer information, including their full name, phone number, tags, feedback, conversations, files, address, and notes.

You have the ability to filter customers based on various criteria, including date, tags, channel, last feedback, and their personal information. This allows you to easily sort and narrow down the customer list based on specific parameters for more targeted interactions and analysis.

No.

Once you exceed the free limit, there is a charge of $10 per 1000 customers. Failure to pay will result in the inability to access and interact with the customer information. In other words, non-payment will restrict your ability to view and engage with the customers.

The first 100 customers are free of charge. After that, there is a pricing structure of $10 per 1000 customers. So, if you exceed the initial 100 free customers, you will be charged $10 for every additional 1000 customers.