All your chats in
one place

Streamline your chat management by centralizing all conversations from various channels onto a single platform

Get started

No credit card required

Be Live, Be Reachable

See, acknowledge and reply your customers any time, any where.

Smooth transfers to Live Chat will be handled by chatbots

Set Live Chat widget for better communication.

Assign or pre-assign an agent.

Tag requests and distribute accordingly.

Set offline messages.

Reply faster with canned responses

Create canned responses for every situation. With canned responses, you can:

Reduce the waiting time of customers

Buy time to solve the issue

Gather necessary information beforehand

Tools to help you grow

Collect your Live Chat data easily with Chatdodo!

Chat rating

Vital information for scaling and improving your customer service.

Performance of the team on Help Center

Learn more about the performance of your team on channels and assign them accordingly.

Find your rush hour and allocate more agents

Get your agents when and where they are needed. Plan and organize assignments according to data.

Find past conversations

No conversation will be forgotten.Reach your all archived conversationsand

Sort by date, status, channel, etc

Find chats in a particular time frame

Look up for more detail

Never miss a chat

No matter which channel is the source, you can find chats on Chatdodo immediately

Frequently asked questions

Everything you need to know about the product and billing.

Can customers rate their chat experience and provide feedback on the agents' performance?

When you enable the Feedback option, the system automatically sends a feedback link to the customer, allowing them to rate the conversation.

How can I ensure that the live chat feature is secure and protects customer data?

Chatdodo platform complies with industry-standard security practices and regulations, such as GDPR or HIPAA, depending on your specific requirements. Also, role-based access prevents unauthorized individuals from viewing or manipulating sensitive information.

Can agents share files or attachments with customers through the live chat feature?

Yes, both sending and receiving files of all types are allowed to and from customers.

How do I set up automatic messages for when the business is out of work or offline?

In the builder, simply select the desired flow, add the live chat widget, and connect it to the 'Non-business hours' section.

Can I integrate the live chat feature with other tools, such as our database?

Yes, you can connect your database with the Live chat widget. Start by using the API widget to retrieve the desired data, and then add the retrieved data to the Live chat widget by clicking the 'Add detail' button.

Can I track the performance of the live chat feature, such as the number of chats and response times?

Yes, you have the ability to track live chat requests and monitor ongoing live chats. Additionally, if you purchase the Agent Performance add-on, you will gain the capability to track the live chat statistics for each individual agent, including the number of live chats they handle.

Is there a limit to the number of canned responses I can create?

No.

How many agents can use the live chat feature at the same time?

No limitation.

Is there any cost associated with using the live chat feature?

No cost.

Builder

Channels

Customers

Teams

Live chat

Broadcast

Leads

Analytics

All your chats in
one place

Be Live, Be Reachable